TRAINING AND FACILITATION
Virtual or Face to Face. Full, 1/2 day and “hour of power” programs.
Programs and Services
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BUILD TRUSTING TEAMS
Let’s face it, workplaces are a melting pot of different personalities. Navigating these different communication styles and getting the best outcomes, can -at times- be challenging (and that’s putting it mildly).
I want to help you take the guess work out of it. Whether you have a newly created team that needs to get to know each other better or an existing group of awesome people who occasionally “clash”, I can help you build trust and greater collaboration. With collaboration comes improved productivity and results.
Good communication starts with awareness. By working with the latest profiling tools, your teams will gain an insight into their individual style, the styles of those around them, and how they can celebrate and best work to the strengths and differences within their team.
Let go of judgement, celebrate the people around you and thrive!
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ENHANCE CUSTOMER EXPERIENCE
Build stronger customer centric focused teams with a program designed to highlight everyone’s role in enhancing the customer journey. The program develops individual and team awareness, accountability and adaptability, and inspires team members to work collaboratively for a more impactful customer experience.
With a 100% guarantee that your team will stay awake and be asking “what’s next?”, this workshop provides practical tools to handle any customer situation and gives individuals an opportunity to build their communication skill set and confidence.
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PRESENT WITH EASE
Sweaty pits, feelings of nausea, asking yourself how many, is too many, Power Point slides...ahh the joys of presenting and speaking in public. Would you like a little help polishing off that presentation, giving it greater clarity, making it more persuasive or fine tuning the delivery? This program is designed to maximise impact while minimising the anxiety that can come from speaking to one…or many!
Each of us has a unique way of presenting. I will harness your strengths as a communicator and provide practical tools to make you feel more confident presenting or speaking in public without killing the mood with too many powerpoint slides.
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POWERFUL PROFILING INSIGHTS
Success as a leader comes with awareness- an awareness of self and those around us and how we can nurture and develop our teams for greater collaboration, performance and satisfaction. Access to data led profiling tools enables you to develop this awareness, enhance your team culture and recognise areas of coaching and growth for individuals.
Talk to me about individual, sales, leadership, coaching and cultural reports and how to incorporate them into your team or organisation today.
Aw Shucks…
APR engaged Ange to provide training to our client facing staff. The session was incredibly insightful, engaging and fun to participate in. We were so impressed that we have since run additional sessions with our studio / design teams to gain further insight into our business culture and promote ways in which to work together as a group effectively and enjoyably. Ange’s ability to instantly make the group feel at ease and comfortable set the tone for our sessions and feedback from the staff has been really positive. Our client facing staff immediately implemented the profiling principles in their day to day interactions and have commented on how useful the profiling tools are in building effective relationships and learning how to adapt their behaviours with clients and prospects. Our studio employees found the training very helpful in terms of understanding each other better and I see real value in their ability to work more effectively together moving forward.
Ange is a passionate, personable and engaging trainer whom I would recommend to any business seeking quality staff development training and support.
— Tessa P.
“SEDA Group engaged Ange to deliver a workshop designed to improve collaboration across the business.
She achieved this by teaching us how to be mindful communicators using the REACH tool and focusing on our strengths in our behavioural styles.
It was an illuminating workshop that received outstanding feedback from all staff and provided us with lifelong skills that we can continue to use outside and beyond our workplace.
Angela is a naturally engaging and fun facilitator, who was able to adopt her style to a varied audience from senior executives, and teaching staff to younger staff.
She is a natural storyteller who masterfully balanced the science of the REACH profile with engaging stories to embed the learning and practice it in our workplace. We would highly recommend Angela O’Connell.”
— Cassie H.
“ManBrands were keen to better understand their internal and external relationships and provide even better service to clients. Ange's profile session was a real eye opener, providing insights into our own behaviour and strategies required for our team to work more collaboratively. Ange’s style and approach made the session extremely dynamic and fun, with the team opening up and engaging right from the word go! The strategies learnt have been implemented by our team, and the results can already be seen. Thanks Ange.”
— Trent D.
“Ange has been the best trainer I have ever had. She personalizes the course to your needs and really helps you with all course work. This is one of the most rewarding training courses I have taken. I highly recommend this. Thank you so much Ange.”
— Holly B.
Aw Shucks…
“I was pleasantly surprised by the structure and delivery of this course. Ange was a great facilitator and was easily able to tailor the information to our specific context. The mix of theory and practical elements was super helpful in being able to see how the skills can be put into practice. I very much enjoyed this course and will definitely be recommending it to others.”
— Ally T.
“Ange was great, enthused, knowledgeable and adaptive. I have 30+ years in customer service in high volume, socially and politically sensitive areas and still found it useful. The content gave me scope to improve, in different ways.”
— John F.
Let’s Chat
Book a 15 minute call to discuss your specific communication needs.